Frequently Asked Questions
Everything you need to know about shopping at PatPat
How long does shipping take?
Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I determine the right size for my child?
Each product page features a detailed size chart. We recommend measuring your child's height and weight and comparing it to our guide for the most accurate fit.
Are your materials safe for babies?
Yes, we prioritize safety and comfort. Our baby clothing is made from high-quality, non-toxic fabrics that meet international safety standards for infant wear.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options like Afterpay and Klarna in select regions.